Building leadership skills in the Digital world


Businesses the world over are placing big bets on the power of profound digital change. According to the International Data Corporation, global spending on digital transformation will reach nearly $2 trillion in 2022.


Digital Transformation has no single definition. The answer depends on the person who the question is being asked to. While some say it is all about touchless operations, to some others it is about moving to cloud, yet others say that it is about delivering more value to the consumers through multiple channels.  It is much like the blind men touching the elephant, because Digital Transformation is indeed multi-faceted. That said, however one thing that more and more thought leaders, analysts and researchers are coming to a common conclusion around, is the fact that the key of digital transformation is the way an organisation works.


Traditionally organisations have benefited from a more structured, hierarchical way of working, which is often siloed as each division / unit runs in isolation as an independent profit centre.  Such organisations also focus a lot on upfront and detailed planning since failure is not an option and is looked at as a sign of incompetence. This worked, since the consumer behaviour was relatively stable, technological change cycles were longer.


However with the increased pace of technology adoption, increased consumer awareness and choice, consumer behaviour too is changing extremely fast. Today’s customers have multiple options and want their need to be met right here, right now. This requires organisations to be agile enough to meet this growing demand of continuously increasing customer expectations.

Organisations now must recognize the new world order: Information technology is no longer just a supporting layer but a critical partner to business. And in this means that leaders need to do more than ‘just’ manage a rapidly evolving technology landscape, they need to guide their organizations through the minefield of business disruptions and emerging opportunities. This leads to a significantly different approach to building leadership skills.  


Leadership skills in the new world are not restricted to the higher echelons of the organisation, but need to be developed across the organisation by different players, so as to create an eco-system which has the ability to react faster to change.  The keynote will focus on strategies that can be adopted across the following 3 key organisation layers

–          The execution team

–          The middle management

–          The senior executive

Rituparna (Ritu) Ghosh
General Manager & Head, Agile DevOps Transformation, Wipro Digital

With over 20 years of experience, Rituparna (Ritu) Ghosh, is an agilist and a practicing Servant Leader. Responsible for driving new ways of working to enable Digital transformation, she is a strong advocate of supporting teams to adopt and adapt to this change. She thrives in an environment of change and has successfully driven multiple transformation initiatives as a part of her career. Her core philosophy of transformation in the Digital era is centred around people. Enabling individual to shift their paradigms by calibrating the existing systems, processes and tools is close to her heart.  A part of Wipro Digital, she not only enables the delivery teams but she works closely with customers in their transformation journey.