The Tester’s Role: Balancing Technical Acumen and User Advocacy

Melissa Tondi

Director, Quality Engineering, Guild Education

Many  of  us  didn’t  start  our  careers  in  testing. We  generally  moved  from  a  different  internal  role  or  “happened  upon “QA”  via  another  career  path.  It  was  common  for people  who  were  product  users  to  be  hired  to  jump  start  their  technical  career.  Now,  we  see  the  growth  of  tester  positions  that  require  coding  experience  or  a  computer  science  degree  with  little  emphasis  on  the  testing  profession.  Melissa  Tondi  discusses  the  changing  landscape  of  the  role  of  testers,  the  challenges  of  hiring,  and  a  way  to  shift  the  pendulum  back  to  balance  technical  acumen  with  a  user  advocacy  role.  Melissa  leads  a  thoughtful  discussion  on  what  makes  a  good  tester,  how  test  leaders  can  continue  to  promote  our  profession,  and  how  to  accentuate  the  value  testers  bring  to  organizations.  She  identifies  factors  that caused  the  test/QA  role  to  become  mainstream  and  how  it  shifted  to  become  more  technically  focused. Melissa  helps  fill  in  the  gaps  with  a  test  strategy  that  incorporates  a  solid  automation strategy  which  allows  for  balance  between  supporting  the  development  efforts  while  equally  emphasizing  user  advocacy  tests.

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International delegates

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